Terms and Conditions
This web-site is intended to be a friendly, enjoyable and useful experience, but as with anything concerning any kind of transactions there are risks involved and we strongly advise you to understand all of these terms before joining. If you spot a listing that you feel is violating the general terms and conditions of this web-site as stated below please let us know by contacting us.
Rights To Suspend or Terminate.
You agree that this web-site, in its own discretion, may terminate any auction or use of the service immediately and without notice if (a) We believe that you are not abiding by the general rules of this web-site (b) You have repeatedly broken a certain term (c) You have listed a suspicious item (d) We believe you to be a non paying bidder. In most cases when we suspect foul play we will suspend your account/listing whilst we investigate further. If our investigation is conclusive then your account with us will be terminated.
Your Conduct.
You are solely responsible for the contents of your actions through this web-site. You must ensure that your participation in the selling or buying of items does not violate any applicable laws or regulations. By this we mean that you must check that you entitled to sell or buy the relevant item and that you are not prohibited from doing so by any law or regulation.
You must not transmit through the service any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene or otherwise objectionable material. You must also not transmit any material that encourages conduct that could constitute a criminal offence, give rise to civil liability or otherwise violate any applicable law or regulation.
Membership.
Membership to this web-site is only available to those who can form a legally binding contract. This web-site does not permit minors (under 16) to register. If any member fails to signup with their correct age the account will be terminated immediately.
General Terms.
This site acts as the window for sellers to conduct auctions and for bidders to bid on sellers' auctions. We are not involved in the actual transaction between buyers and sellers. As a result, we have no control over the quality, safety or legality of the items listed the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to buy items. We cannot and do not control whether or not sellers will complete the sale of items they offer or buyers will complete the purchases of items they have bid on. In addition, note that there are risks of dealing with foreign nationals, underage persons or people acting under false pretence.
This Web-site shall not be responsible for any items sold by Auction or in the Marketplace, for any damage to items during transit or during the inspection period, nor for misrepresentations and/or breaches of contract by either buyer and/or seller. This web-site shall not be responsible for the cost of procurement of substitute goods or any losses resulting form any goods purchased or obtained.
This web-site assumes no liability for the content of the listings. However if you fall victim of a fraudulent transaction we will assist you as much as we can.
Laws.
These Terms of Service shall be governed by and constructed in accordance with the laws of England and Wales and any disputes will be decided only by the Courts of England and Wales.
Buyers:
Marketplace Listings: To buy or make an offer you to just sign up to flip.uk and verify your email address.
Auctions: To place a bid in an auction you must have a verified account. This means you need to enter in your full address and verify via SMS.
Marketplace offers are binding for 7 days or until your offer is declined or a counter offer is made. If accepted, you are obligated to complete the transaction. If this offer is not accepted within 7 days it will automatically be withdrawn.
You are expected to make payment ASAP but you must not take longer than 7 days from the sale date.
Sellers:
To sell on flip you must be verified. This means you need to enter in your full address and verify via SMS.
All sellers can list auctions or marketplace listings
Sellers must offer Transpact (Escrow) as a payment method as standard, You can also choose to offer Bank Transfer and Paypal.
If you already have a transpact account make sure your flip.uk account uses the same email address. This is because when a Transpact is created it uses your flip.uk email address.
Transpact charge £5.98 to use the service. This fee is added to the buyers total. You as a seller get the full amount of the sale price without any deductions.
Using Transpact first time requires you to do a one time bank payment of £0.01 and maybe further identity checks. After this has been done the whole process is seem-less through the flip.uk dashboard.
All prices on flip are inc VAT. We automatically show the VAT amount on the invoice deducted from the final price if you have specified that you are VAT registered within your dashboard. The price shown on a listing or final price of an auction is always the total sale price of an item inc VAT.
Auction listings can be deleted if in the scheduled state. This can be done from your dashboard. Once an auction has started it cannot be deleted or edited for whatever reason.
Sellers are expected to keep their inventory in sound order. For example but not limited to, Deleting domains from their account that they no longer own.
Auction Listings:
Auctions can start and finish between 3PM & 10PM each day. When creating an auction you can choose the start time and you will be able to choose a start day (not including the current day). your auction will then be place in a scheduled state. Auctions are manually accepted onto the flip platform. You Auction will either be set to start in the Standard auction section or the Showcase section depending on quality. If an auction in the Standard section receives a bid then it will be moved automatically into the Showcase section.
We do not accept trademarked domains nor domains of questionable moral integrity.
Marketplace Listings:
We do not accept trademarked domains nor domains of questionable moral integrity.
Sharing of Buyer and Seller Information:
Once a sale has been made the buyer and seller contact information becomes available to both parties involved. This will be (If applicable) Name, Address, Phone Number Email Address and VAT Number.
Who Pays what?
- The buyer is responsible for the Nominet transfer of ownership fee (£12 inc VAT)
- The buyer is responsible for the transpact fee (£5.98 inc VAT)
- Sellers & Buyers pay zero commission.
Accepted Counties
You can buy and sell on the flip platform if you reside in any EU country or Australia, Brazil, Canada, Hong Kong, India, Japan, Mexico, Norway, Singapore, Switzerland, The United States or The United Kingdom.
Website Outage
If a total site outage occurs while an auction is in it's closing stages and bids cannot be processed then the conclusion of the auction will be resumed with an additional 1 day added. The auction will resume with the highest bidders last bid as the starting price.
Disputes:
All disputes are between the buyer and the seller. flip.uk will only interact if obvious rules have been broken. We promote and enforce common sense at all times.
Buying and Making an Offer and Bids.
Offers are binding for 7 days or until your offer is declined or a counter offer is made. If accepted, you are obligated to complete the transaction. If this offer is not accepted within 7 days it will automatically be withdrawn.
All bids, buy now's and offers are legally binding. The seller may decide to take legal action if the buyer does not complete the purchase. This may also result in a lifetime flip.uk ban.
Flip.uk is nothing more than a facilitator for buyers and sellers and all parties agree to use this service at your own risk.
Flip.uk reserves the right to suspend, refuse or close an account for any reason.
You agree to not hold more than one account and any account that is subject to suspicious behaviour will immediately be suspended while an outcome is determined.
Our Nominet Tag Policy
Nominet Terms and Conditions
By registering a domain name ending in .uk, you enter into a contract of registration with Nominet UK and flip.uk
Nominet's terms and conditions can be found at: https://www.nominet.uk/resources/policy/policies-rules/
Our Key Terms
flip.uk provides its customers with .uk registration at £10 per year.
Customers .uk domains are set to renew automatically for 2 years. An expiry notice will be sent in the form of an invoice generated 30 days prior to expiry.
Transfers out (tag change) is free however Nominet will charge £10 VAT for a registrant name change.
If a customer wishes to cancel a domain name at anytime please contact us and we will set the domain to expire.
Customer Service Level commitment
Support assistance is guaranteed within 72 hours during the business week.
Email: domainhelp@flip.uk
Office Hours: Monitored 8:00 A.M. to 5:00 P.M. Monday - Friday
Emails received outside of office hours will be collected, however, no action will be taken until the next working day
Complaints and appeal procedure
If you have a complaint, please contact:
DOT UK GROUP
21 Bonny Street
London
NW1 9PE
United Kingdom
Email: domainhelp@flip.uk
We will send you an email acknowledging receipt of your complaint within three days of receiving it, enclosing a copy of this procedure.
We will then investigate your complaint. This will normally involve passing your complaint to our customer support manager who will review the account and speak to any members of staff who have had contact with you.
Our customer support manager will send you a detailed written reply to your complaint, including his/her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again, and we will arrange for one of the company directors to review the decision.
We will write to you within 14 days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
As we are a small company with one director there is no meaningful scope for further escalation beyond this process.
If you are unsatisfied with the outcome, or indeed at any time, you may be able to complain to Nominet.
Abuse Policy
If we become aware of abuse, either through our own monitoring or third-party notification - we reserve the right to suspend services pending investigation and/or the resolution of any issues. Such abuse might include malware hosting, spam / unsolicited email, or other unspecified issues.
Report Abuse to: domainhelp@flip.uk